Shipping Policy - Free Shipping in the United States (Excluding Hawaii and Alaska)

At Cozpaw, we strive to provide our customers with the best shopping experience. Below is our shipping policy for customers within the continental United States:

1. Free Shipping

We offer free standard shipping on all orders within the continental United States. This offer does not apply to Hawaii and Alaska. No minimum purchase is required.

2. Processing Time

Orders are processed within 1-3 business days from the time of order.

You will receive an email with tracking details once your order has shipped.

3. Shipping Methods

We use reliable carriers such as USPS, UPS, and FedEx to deliver your package.

Standard shipping typically takes 3-7 business days for delivery, depending on your location within the continental U.S.

4. Shipping Restrictions

Free shipping is available to all addresses within the continental United States only.

Hawaii and Alaska are not eligible for free shipping and may incur additional shipping fees.

We currently do not offer international shipping.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email, allowing you to track your package's journey.

6. Damaged or Lost Shipments

If your order arrives damaged or you believe your package is lost, please contact our customer service team at support@cozpaw.net within 7 days of receiving your order.

We will investigate the issue and work towards a satisfactory resolution.

7. Address Changes

If you need to change your delivery address after placing an order, please contact us immediately at support@cozpaw.net. We will make every effort to accommodate your request before your package is shipped.

8. Customer Service

If you have any questions or concerns regarding shipping, please reach out to us at support@cozpaw.net, and we will be happy to assist you.

Thank you for choosing Cozpaw!