Order Processing
- Orders are processed within 1–2 business days after payment is confirmed.
- Orders placed on weekends or public holidays are processed on the next business day.
Shipping Methods and Delivery Time
- Standard Shipping: 5–8 business days
- Expedited Shipping: 2–4 business days
- Actual delivery times may vary due to destination, carrier capacity, weather, or customs.
Shipping Costs
- Calculated at checkout based on destination, weight, and shipping method.
- Free shipping promotions apply as stated on the product page or at checkout.
Order Tracking
- A tracking number will be emailed once your order ships.
- You can track your package on the carrier’s website using the tracking number.
Address Changes and Undeliverable Packages
- Contact us immediately if you need to change your shipping address before dispatch.
- If a package is returned due to an incorrect or incomplete address provided by the customer, reshipment costs may apply.
Lost or Delayed Shipments
- If your package appears lost or severely delayed, contact us. We will coordinate with the carrier to investigate.
- Confirmed lost packages will be replaced or refunded.
Damaged in Transit
- If your order arrives damaged, take clear photos of the outer packaging and the product, including labels or part numbers.
- Contact us with the photos, order number, and details. We will offer a solution: replacement parts, a replacement unit, or a refund depending on the severity.
Return Policy
Return Window
- You may request a return within 30 days of delivery.
Eligibility
- Items must be unused, in original condition, and include all accessories, manuals, and original packaging.
- For non-quality returns, we reserve the right to deduct any missing or damaged accessories from the refund.
Non‑Returnable Items
- Customized or made‑to‑order items
- Clearance or final‑sale items
- Gift cards and downloadable software
- Items with significant wear, contamination, or damage caused by improper use
How to Start a Return
- Request a return label via our return portal or by contacting support with your order number and reason for return.
- Use the provided label and drop off the package with the specified carrier.
Return Shipping Fees
- For non‑quality returns, return shipping costs are deducted from your refund once the item is received and inspected.
- For quality issues, wrong items, or confirmed transit damage, we cover return shipping or provide a prepaid label.
Refunds
- Refunds are issued to your original payment method within 3–7 business days after we receive and inspect the returned item.
- If the item is returned used, missing parts, or not in original condition, a restocking fee may apply.
Exchanges and Replacements
- For wrong item received, missing parts, or defective items, contact us with photos and details.
- We will arrange a replacement shipment, send missing parts, or offer an alternative solution.
Cancellations
- Orders cannot be canceled once shipped. You may refuse delivery or initiate a return after delivery.
Contact Us
- Email: support@cozpaw.net
- Please include your order number, photos (if applicable), and a brief description so we can assist quickly.
Note: The above policy applies unless a specific product page states otherwise. Local consumer laws may grant additional rights which we honor.